Cancellations & refunds
Pre-launch information. These policies require operator details and final review before the public launch. Please use test details in this preview.
Before a booking is confirmed
Your initial submission is a request for a price, not a paid booking. No payment is taken through this form. Let us know if your requirements change when we contact you about your quote.
Changing or cancelling a visit
Contact Osborne Home Services using the details provided with your confirmed booking as soon as you need to change or cancel. Any applicable cancellation arrangements will be explained before you agree to a booking.
If something isn’t right
Tell us within 24 hours of the work being completed. We’ll arrange for it to be corrected. If we cannot put it right, we’ll provide an appropriate refund. A full refund is not automatic for every complaint.
Your statutory rights
Nothing in this policy limits your statutory consumer rights, including any applicable cooling-off rights. If you request work during a statutory cancellation period, the relevant information and any necessary consent must be provided before the work starts.