Customer terms
Pre-launch information. These policies require operator details and final review before the public launch. Please use test details in this preview.
Your request and confirmed price
Prices shown during booking are estimates for the stated standard cleaning scope, based on your answers. Submitting a request does not confirm a booking. Osborne Home Services reviews the property details and access before emailing a confirmed price and secure payment link. Please provide accurate information and flag access restrictions or unusual requirements.
Scheduling and payment
Your preferred dates are not a confirmed appointment. Scope, price, scheduling and payment arrangements will be confirmed with you before work is agreed. No payment is taken through the initial request form. Recurring visits are available every four or eight weeks; the arrangements will be confirmed with your quote.
Access and safe working
Please provide safe access to the agreed areas. If conditions, access or weather make the work unsafe, we will discuss a suitable alternative arrangement rather than proceed unsafely.
Our satisfaction guarantee
If something isn’t right, tell us within 24 hours. We’ll arrange for it to be corrected. If we cannot put it right, we’ll provide an appropriate refund. This guarantee is in addition to, and does not limit, your statutory consumer rights.